We ship USA Only. 30-day return policy. Free standard shipping
+1 (504) 353-6331 support@lorsion.com
We ship USA Only. 30-day return policy. Free standard shipping

Warranty Policy

🧾 LORSION Warranty Policy (United States Only)

Effective Date: October 2025

Thank you for shopping with LORSION. We stand behind the quality of our products and want every customer to be completely satisfied with their purchase.
This Warranty Policy outlines the coverage, terms, and procedures for warranty claims within the United States.

1. Warranty Coverage

LORSION offers a limited warranty on select products purchased directly from our official website (www.lorsion.com).

Our warranty covers:

  • Manufacturing defects in materials or workmanship

  • Product faults that occur under normal use conditions within the warranty period

The warranty does not cover:

  • Damage caused by misuse, accidents, improper care, or unauthorized repairs

  • Normal wear and tear (such as fading, stretching, or fabric deterioration)

  • Clearance or final-sale items marked “non-returnable”

2. Warranty Period

Unless otherwise stated, LORSION products come with a 6-month limited warranty beginning on the date of purchase.
Certain items may have longer or shorter warranty periods as specified on their product pages.

3. Proof of Purchase

To process any warranty claim, customers must provide:

  • A valid proof of purchase (order confirmation email or receipt)

  • Clear photos or videos showing the defect or issue

Claims without proof of purchase may not be eligible for warranty service.

4. Warranty Remedies

If a product is found to be defective under normal use within the warranty period, LORSION may, at its discretion:

  • Repair the defective item, or

  • Replace it with a new or equivalent product, or

  • Issue a store credit or refund (if repair or replacement is not possible)

Shipping costs for replacement or repair items may be covered by LORSION depending on the situation.

5. How to File a Warranty Claim

To file a claim, please contact our support team:
📧 support@LORSION.com
📞 +1 (504) 353-6331

Please include:

  • Your full name and order number

  • Description of the issue

  • Supporting photos/videos

Our team will review your claim and respond within 3–5 business days with next steps.

6. Exclusions and Limitations

This warranty applies only to purchases made directly through LORSION.com.
It does not cover:

  • Third-party or reseller purchases

  • Products altered or modified after purchase

  • Damage due to external factors (weather, moisture, fire, etc.)

LORSION is not liable for incidental or consequential damages beyond the repair or replacement of the defective item, as permitted by U.S. law.

7. No Other Warranties

This limited warranty is the exclusive warranty provided by LORSION.
No other warranties, express or implied (including merchantability or fitness for a particular purpose), are offered beyond what is explicitly stated here.

8. Contact Us

For questions or warranty support, please reach out to:
📧 support@LORSION.com
📞 +1 (504) 353-6331
🏢 LORSION
21 E Canon Perdido St, Santa Barbara, CA 93101, United States