FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to the LORSION Help Centre — find quick answers to the most common questions about shopping with us.
If you still need help, feel free to contact us via Live Chat, Email, or Phone — we’re always happy to assist!

🛍️ Orders

Q1. How do I place an order?
You can place your order directly on our website at www.lorsioncom.
Simply add your favourite items to your cart, proceed to checkout, and follow the secure payment steps.

Q2. Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, please contact us within 2 hours of placing your order at support@lorsion.com or via Live Chat.
Once your order is shipped, it can no longer be modified.

Q3. How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to monitor your delivery status in real time.

🚚 Shipping

Q4. Where do you ship?
Currently, LORSION ships within the United States only. We do not ship internationally at this time.

Q5. How long does shipping take?
Standard shipping typically takes 3–7 business days, depending on your location.
Expedited shipping options may be available during checkout.

Q6. How much does shipping cost?
Shipping rates are calculated at checkout based on your order total and delivery address.
We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

💳 Payments

Q7. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), plus PayPal, Apple Pay, Google Pay, and Shop Pay Instalments.

Q8. Is my payment information secure?
Yes. All transactions are processed through Shopify Payments and comply with PCI DSS standards. Your data is fully encrypted and never stored on our servers.

🔁 Returns & Refunds

Q9. What is your return policy?
We offer 30-day returns on most items in new and unused condition.
Please review our full [Refund & Return Policy] for detailed information.

Q10. How do I start a return?
Contact us at support@lorsion.com or through Live Chat with your order number and reason for return.
Our team will guide you through the simple return process.

Q11. When will I receive my refund?
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

🧾 Warranty

Q12. Do your products come with a warranty?
Yes. All eligible items come with a 30-day limited warranty covering manufacturing defects.
For details, please see our [Warranty Policy].

🛡️ Privacy & Account

Q13. Is my personal information safe?
Absolutely. We respect your privacy and never sell personal information.
Learn more in our [Privacy Policy] and [Do Not Sell My Personal Information] notice.

Q14. Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and receive special offers.

💬 Customer Support

Q15. How can I contact LORSION?
You can reach our friendly customer service team via:

💬 Live Chat: Available on our website (Mon–Fri, 9:00 AM–6:00 PM PST)
📧 Email: support@lorsion.com
📞 Phone: +1 (504) 353-6331
🏢 Address: 21 E Canon Perdido St, Santa Barbara, CA 93101, United States